by Diana L. Gallagher MS, RN, CWOCN, CFCN
I have always prided myself on my ability to place patients' needs as a top priority. Patients are people and each and every one is an individual. They have unique needs and desires. Their levels of education, both formal and life lessons, varies greatly. They relate to me and communicate with me on different levels. They may have the same need for education, but they each learn differently. Although there are commonalities, the differences are significant. All people appreciate knowing that they are a priority and that they matter. Admittedly, making every patient a priority is a juggling act at times. It clearly takes extra time and effort but going the extra mile has always been worth it. I believe that doing the right thing the first time saves time and effort in the long run.