By Robert Striks, Special Writer, Encompass HealthCare & Wound Medicine
I know, I know. You can get more bees with honey than vinegar. If you don’t have anything nice to say, don’t say it. If you want to be happy, give up your need to be right.
But all those adages were created before the Internet. In those good old days, if you were an unsatisfied patient, you either confronted the doctor or the staff personally, or you switched doctors.